Refund, Replacement, and Return Policy

At Panleone, we strive to ensure every customer has a smooth and reliable shopping experience. This Refund, Replacement, and Return Policy outlines the conditions under which refunds, replacements, cancellations, and returns may be approved for orders placed through our website.

By placing an order with Panleone, you agree to the terms outlined below.

Refunds

Refunds or replacements for physical product orders are only applicable when Panleone is responsible for the issue, including but not limited to:

• Delivery failures
• Damaged products
• Missing items
• Incorrect products received

Refunds are reviewed on a case-by-case basis and are not guaranteed in all situations.

Subscription Products

If Panleone offers subscription-based services or products, refunds may only be considered if:

1. The request is submitted within 5 days of the charge date
2. No associated benefits, credits, or services have been use

Subscription refunds remain at the sole discretion of Panleone.

Order Refund Policy

a. Order Delays

If tracking information is unavailable, the order remains in transit, or delivery exceeds the following thresholds, Panleone may issue a refund or replacement:

• United States Orders: 45 days from the shipment date
• United Kingdom Orders: 60 days from the shipment date

Refund or replacement eligibility for delayed orders is determined after review of tracking information and shipping status.

b. Delivered Orders

Refunds or replacements will not be approved if tracking confirms the package was successfully delivered.

If a package is marked as delivered but was not received, customers may be required to provide official non-delivery documentation or certification from the shipping carrier or postal authority.

c. Damaged Products

A full refund or replacement may be issued if the product arrives damaged or defective, provided that:

• The issue is reported within 30 days of delivery
• Clear photo or video evidence is submitted

Evidence must clearly show:

• The damage or defect
• The impact on product functionality

Damage to external packaging alone does not qualify for a refund if the product itself remains functional and undamaged.

d. Incorrect or Missing Products

A full refund or replacement may be issued for incorrect or missing items.

Customers must provide:

• Photos or videos of the received product
• Images of the packaging and shipping label
• A detailed explanation of the issue

Failure to provide sufficient evidence may result in denial of the request.

e. Order Cancellation

Orders may be canceled for a full refund prior to processing or shipment.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

Special-order, made-to-order, or customized products may not qualify for cancellation after payment has been completed.

Approved cancellations are refunded to the original payment method.

f. Refund Eligibility Window

Refunds and replacements are only available for orders placed within the previous 90 days.

Orders older than 90 days are automatically ineligible for refunds or replacements.

Defective or Incorrect Items Process

Defective Products

If you receive a defective product:

1. Take clear photos and/or videos showing the issue
2. Contact Panleone support at info@panleone.com
3. Include your order number and a detailed explanation of the problem

Once verified, Panleone may provide:

• A replacement product
• A refund to the original payment method

In most cases, defective items do not need to be returned.

Incorrect Products

If you receive the wrong product:

1. Provide photos of the item received
2. Include images of the original packaging and shipping label
3. Clearly explain the issue

Once the issue has been verified, Panleone may issue a refund or replacement.

Approved refunds typically appear within 5–10 business days depending on your bank or payment provider.

Evidence Requirements

To qualify for a refund or replacement request, customers may be required to provide:

• Photos
• Videos
• Shipping documentation
• Carrier certifications
• Proof of delivery issues

Requests submitted without sufficient evidence may be denied.

Once approved, refund requests are generally processed within 24 hours. Depending on your payment provider or bank, refunded funds may take 5–10 business days to appear in your account.

Return Policy

In certain situations, customers may be required to return products before a refund or replacement can be approved.

If a return is required:

The product must be unused and returned in its original condition

• Customers must follow the return instructions provided by Panleone support
• Unauthorized returns may not be accepted

Return shipping cost is the customer's responsibility.

Buyer-Error Returns (Wrong Size, Wrong Item Ordered, etc.)

If you have received your product in correct condition but wish to return it due to a personal error, such as ordering the wrong size, not fitting, incompatibility issues, selecting an incorrect variant, or simply changing your mind, the following conditions apply:

• Returns are accepted only if the product is unused, unaltered, and in its original packaging
• As the return is the result of a buyer error, all return shipping costs are the sole responsibility of the customer
• Please note that depending on your location, the return may require international cross-border shipping, which may incur additional carrier fees, customs duties, or import/export charges, all of which remain the customer's responsibility
• If, upon receipt of the returned package, Panleone is billed for any additional charges, including but not limited to carrier fees, customs duties, import/export charges, or other shipping-related costs, these charges will be deducted from the refunded amount, as all return shipping costs remain the sole responsibility of the customer
• Panleone support must be contacted prior to initiating any return, and unauthorized returns will not be accepted
• Once the returned item is received and inspected, a refund or exchange may be issued at Panleone's discretion. Please note that any approved refund will reflect the original amount paid minus any applicable fees, including but not limited to payment processing fees, transaction fees, or other charges incurred in connection with the order or return, all of which are non-recoverable and will be deducted from the refunded amount

We strongly encourage customers to review product descriptions, sizing guides, and specifications carefully or to contact support Info@panleone.com before completing a purchase.

Contact Us

Business Name: Arylon LLC T/A Panleone
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: Info@panleone.com
Phone Number: +1 (307)-429-0338
Opening hours: Monday to Friday, 9:00am-17:00pm (MST).
Response Time: Within 24-48 hours