Shipping policy
Last Updated: March 24, 2026
Delivery Coverage
We currently deliver to addresses within the United Kingdom and United States only. We do not ship to PO Boxes, military addresses, or locations outside of the UK and USA.
Shipping Costs
Free Shipping on all orders. No minimum purchase required.
Order Processing
- Order Cut-off Time: 2:00 PM PST (Pacific Standard Time)
- Orders placed before 2:00 PM PST will be processed the same business day
- Orders placed after 2:00 PM PST will be processed the next business day
Delivery Timeframes
Table
| Stage | Duration |
|---|---|
| Handling/Processing Time | 1-2 business days |
| Transit Time | 5-10 business days |
| Total Delivery Time | 6-12 business days |
Business days are Monday through Friday, excluding UK and USA bank holidays.
Delivery Method
All orders are delivered directly to the customer's specified address. A signature may be required upon delivery.
Carriers
We partner with reliable shipping carriers to ensure safe and timely delivery. Specific carrier information is provided by our suppliers and assigned based on destination and package specifications to optimize delivery performance.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information (if available from our carrier partners) to monitor your delivery status.
Delivery Delays
While we strive to meet our delivery timeframes, occasional delays may occur due to:
- Weather conditions
- Carrier operational issues
- High-volume periods (holidays, sales events)
- Unforeseen logistical challenges
We will communicate any significant delays affecting your order via email.
Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address information or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply for address errors provided by the customer.
Missing or Damaged Items
If your order arrives damaged or items are missing, please contact our customer service team within 48 hours of delivery with photos of the damage and packaging. We will work to resolve the issue promptly.
Contact us
Business Legal name: Arylon LLC
Business Store name: Panleone
Business address: 30 North Gould Street, Suite R, Sheridan, Wyoming, 82801. United State of America
Business mail: Info@panleone.com
Business Number: +1 (307)-429-0338
Opening hours and closing hours (In time zone): Monday to Friday 9:00am-17:00pm Mountain Standard Time (MST).
we typically respond within 24 hours and we don't operate on Weekends and Public Holidays